Liferay incident
False positive file removals in US SaaS clusters
Liferay experienced a notice incident on June 7, 2024 affecting North America (United States), lasting 4h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 07, 2024, 01:20 PM UTC
We are currently investigating an incident where our antivirus software erroneously removed certain files from our SaaS clusters in the United States. A limited number of files were identified as infected, which have now been confirmed as false positives. This issue may cause browser page loading disruptions and result in a small number of documents (33 in total including non-production systems) being missing. Please be assured that our backups remain unaffected, and we are actively working on restoring the affected files. We apologize for any inconvenience this may have caused and appreciate your understanding as we resolve this issue. Thank you for your cooperation. No components were marked as affected by this incident.
- identified Jun 07, 2024, 01:52 PM UTC
Issue has been identified and we are working on the files restoration.
- monitoring Jun 07, 2024, 03:40 PM UTC
All the missing files were restored.
- resolved Jun 07, 2024, 06:12 PM UTC
The issue has been resolved.