Liferay incident
Unable to restore backups for services hosted in Dammam (Saudi Arabia) Region
Liferay experienced a major incident on October 21, 2024 affecting Infrastructure Services, lasting 24d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2024, 12:02 PM UTC
Our infrastructure provider has an ongoing issue with resource allocation that prevents backup restoration activities for services hosted in Dammam, Saudi Arabia Region. We're closely monitoring the situation and will provide updates as soon as possible.
- identified Oct 21, 2024, 01:34 PM UTC
A mitigation was identified. If you need to perform backup restorations in this region, please reach our Help Center.
- monitoring Oct 25, 2024, 01:32 PM UTC
Our infrastructure provider has informed us that they are actively working to fix the issue. They estimate a resolution by the second week of November.
- resolved Nov 14, 2024, 01:36 PM UTC
We have successfully resolved the issue impacting backup restoration activities in the Dammam, Saudi Arabia region.