Liferay incident

Issues logging into cloud console also affecting Jenkins Builds

Major Resolved View vendor source →

Liferay experienced a major incident on February 5, 2025 affecting Liferay Cloud Console, lasting 3d 13h. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2025, 07:16 AM UTC
Resolved
Feb 08, 2025, 08:54 PM UTC
Duration
3d 13h
Detected by Pingoru
Feb 05, 2025, 07:16 AM UTC

Affected components

Liferay Cloud Console

Update timeline

  1. investigating Feb 05, 2025, 07:16 AM UTC

    Some users experience issues with logging into the cloud console when not using SSO. The team is currently investigating.

  2. monitoring Feb 05, 2025, 12:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Feb 07, 2025, 11:21 AM UTC

    The team is still monitoring and working on the issue as the issue might happen on rare occasions.

  4. identified Feb 08, 2025, 08:15 PM UTC

    The issue was resolved. We continue monitoring to grant platform availability.

  5. identified Feb 08, 2025, 08:53 PM UTC

    We are continuing to work on a fix for this issue.

  6. resolved Feb 08, 2025, 08:54 PM UTC

    This incident has been resolved.