Liferay incident

DXP license expiration warning

Notice Resolved View vendor source →

Liferay experienced a notice incident on November 15, 2022 affecting Infrastructure Services, lasting 2d 5h. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2022, 01:01 PM UTC
Resolved
Nov 17, 2022, 06:45 PM UTC
Duration
2d 5h
Detected by Pingoru
Nov 15, 2022, 01:01 PM UTC

Affected components

Infrastructure Services

Update timeline

  1. investigating Nov 15, 2022, 01:01 PM UTC

    We are investigating this warning. There is no impact for customers at this point.

  2. identified Nov 15, 2022, 01:34 PM UTC

    Plans are in place to update the keys. There is no issue with the usability of the platform and we recommend to use the "Remind me later" option that will disable the popup temporarily. Additional information: The warning is only visible to users with Administrator Role The warning delay is user specific, each admin can choose to hide it, it does not affect the other users’ view By default the warning is postponed by 7 days

  3. identified Nov 17, 2022, 11:24 AM UTC

    New licenses will be available after the next planned maintenance window (Nov 17th). After that a restart of the Liferay service will be required to apply the changes to environments. We will update the page once the new licenses are deployed.

  4. resolved Nov 17, 2022, 06:45 PM UTC

    Licenses have been applied. Liferay service has to be restarted at the earliest convenience to complete the process.