LifeOmic experienced a major incident on November 24, 2021 affecting Web Apps and APIs, lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Web AppsAPIs
Update timeline
- investigating Nov 24, 2021, 06:44 PM UTC
We are seeing high error rates in our API which is causing all our applications to be down.
- identified Nov 24, 2021, 07:17 PM UTC
We've identified the underlying issue and are working with our vendor to restore service.
- identified Nov 24, 2021, 07:17 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 24, 2021, 07:50 PM UTC
We are seeing some improvement in the error rates and are continuing to work on a full resolution.
- monitoring Nov 24, 2021, 08:03 PM UTC
Our API and applications are now fully operational. We are continuing to monitor the situation to ensure a full recovery.
- resolved Nov 24, 2021, 08:46 PM UTC
The platform and applications have fully recovered.