LifeOmic incident

Elevated latency for clinical and health data writes.

Minor Resolved View vendor source →

LifeOmic experienced a minor incident on March 5, 2019 affecting APIs, lasting 5h 44m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2019, 04:35 PM UTC
Resolved
Mar 05, 2019, 10:19 PM UTC
Duration
5h 44m
Detected by Pingoru
Mar 05, 2019, 04:35 PM UTC

Affected components

APIs

Update timeline

  1. investigating Mar 05, 2019, 04:35 PM UTC

    We are seeing elevated latency in committing clinical and health data. There has been no data loss, but writes are delayed. This includes weight tracking via our LIFE mobile app.

  2. investigating Mar 05, 2019, 05:06 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 05, 2019, 07:41 PM UTC

    Latency is back down to normal levels. We are monitoring the system now to ensure it is fully operational.

  4. resolved Mar 05, 2019, 10:19 PM UTC

    This incident has been resolved.