LexisNexis Risk experienced a critical incident on February 1, 2022 affecting LexisNexis® Bridger Insight® EU 5.0 and LexisNexis® Bridger Insight® U.S. 5.0, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
LexisNexis® Bridger Insight® EU 5.0LexisNexis® Bridger Insight® U.S. 5.0
Update timeline
- investigating Feb 01, 2022, 01:45 PM UTC
We are currently investigating this issue.
- identified Feb 01, 2022, 02:03 PM UTC
The password used in our monitoring solution expired on the Bridger platforms. We're in the process of resetting them. Bridger solutions were not down during this duration.
- resolved Feb 01, 2022, 04:48 PM UTC
The monitoring solution is back to normal after resetting the password.