Lexia incident

Currently Investigating: Students and staff may experience interruptions.

Minor Resolved View vendor source →

Lexia experienced a minor incident on October 20, 2020 affecting Core5 and PowerUp and 1 more component, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2020, 04:21 PM UTC
Resolved
Oct 20, 2020, 07:38 PM UTC
Duration
3h 16m
Detected by Pingoru
Oct 20, 2020, 04:21 PM UTC

Affected components

Core5PowerUpmyLexiaLexia English

Update timeline

  1. investigating Oct 20, 2020, 04:21 PM UTC

    Students and staff may experience interruptions or error screens when trying to access our products. We apologize for the inconvenience and thank you for your patience! We are currently investigating this issue and will update once we know more about the root cause.

  2. monitoring Oct 20, 2020, 04:30 PM UTC

    A fix has been implemented and we are monitoring the results. Students and staff should be able to connect to our products without issue. We apologize for any inconvenience this has caused!

  3. resolved Oct 20, 2020, 07:38 PM UTC

    This incident has been resolved. Thank you for your patience!