Lexia incident

Resolved: Email Notification and Performance Predictor Delays

Notice Resolved View vendor source →

Lexia experienced a notice incident on November 2, 2020 affecting myLexia, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2020, 03:23 PM UTC
Resolved
Nov 03, 2020, 03:29 PM UTC
Duration
1d
Detected by Pingoru
Nov 02, 2020, 03:23 PM UTC

Affected components

myLexia

Update timeline

  1. investigating Nov 02, 2020, 03:23 PM UTC

    We are currently investigating an issue that affected both email notifications and performance predictors. Performance predictors were not generated for 11/1 and some email notifications may have not gone out this morning. We are looking into the root cause. As soon as we know more, we will post an update. Thank you for your patience!

  2. identified Nov 03, 2020, 03:12 PM UTC

    We have identified the issue. We deployed a fix for emails and resent them last night. We are currently re-running the predictors and will continue to update this page as it progresses.

  3. resolved Nov 03, 2020, 03:29 PM UTC

    The predictors should now display for students. We appreciate your patience as we worked through this issue!