Lexia incident

Degraded Performance

Minor Resolved View vendor source →

Lexia experienced a minor incident on April 22, 2021 affecting Core5 and PowerUp and 1 more component, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2021, 02:23 PM UTC
Resolved
Apr 22, 2021, 04:02 PM UTC
Duration
1h 39m
Detected by Pingoru
Apr 22, 2021, 02:23 PM UTC

Affected components

Core5PowerUpmyLexiaCleverLexia English

Update timeline

  1. investigating Apr 22, 2021, 02:23 PM UTC

    Students and staff may experience interruptions or error screens when trying to access our products. We apologize for the inconvenience and thank you for your patience! We are currently investigating this issue and will update once we know more about the root cause.

  2. investigating Apr 22, 2021, 02:28 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 22, 2021, 02:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 22, 2021, 04:02 PM UTC

    This incident has been resolved.