Lexia incident

Email Notifications Issue

Notice Resolved View vendor source →

Lexia experienced a notice incident on May 7, 2021 affecting myLexia, lasting 6d 14h. The incident has been resolved; the full update timeline is below.

Started
May 07, 2021, 08:11 PM UTC
Resolved
May 14, 2021, 10:58 AM UTC
Duration
6d 14h
Detected by Pingoru
May 07, 2021, 08:11 PM UTC

Affected components

myLexia

Update timeline

  1. investigating May 07, 2021, 08:11 PM UTC

    Staff may experience an issue with the student progress and welcome email notifications. We apologize for the inconvenience and thank you for your patience! We are currently investigating this issue and will update this status page once we know more.

  2. monitoring May 13, 2021, 11:55 AM UTC

    A fix has been put in place as of this morning, and we are monitoring the results. Thank you for your patience!

  3. resolved May 14, 2021, 10:58 AM UTC

    This issue has been resolved.