Lexia experienced a minor incident on September 20, 2021 affecting Core5 and PowerUp and 1 more component, lasting 19h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 20, 2021, 03:46 PM UTC
Students and staff may experience interruptions or error screens when trying to access our products. We apologize for the inconvenience and thank you for your patience! We are currently investigating this issue and will update once we know more about the root cause.
- monitoring Sep 20, 2021, 04:34 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 20, 2021, 05:53 PM UTC
We are continuing to monitor for any further issues.
- investigating Sep 20, 2021, 06:31 PM UTC
Students and staff may experience interruptions or error screens when trying to access our products. We apologize for the inconvenience and thank you for your patience! We are currently investigating this issue and will update once we know more about the root cause.
- monitoring Sep 20, 2021, 08:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 21, 2021, 10:57 AM UTC
This incident has been resolved.