Lexia incident

Intermittent Issue

Minor Resolved View vendor source →

Lexia experienced a minor incident on February 28, 2022 affecting Core5 and PowerUp and 1 more component, lasting 6h 18m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2022, 04:34 PM UTC
Resolved
Feb 28, 2022, 10:53 PM UTC
Duration
6h 18m
Detected by Pingoru
Feb 28, 2022, 04:34 PM UTC

Affected components

Core5PowerUpmyLexiaCleverLexia English

Update timeline

  1. investigating Feb 28, 2022, 04:34 PM UTC

    Students and staff may experience interruptions or error screens when trying to access our products. We apologize for the inconvenience and thank you for your patience! We are currently investigating this issue and will update once we know more about the root cause.

  2. monitoring Feb 28, 2022, 05:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Feb 28, 2022, 05:07 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Feb 28, 2022, 06:13 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Feb 28, 2022, 06:29 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Feb 28, 2022, 10:53 PM UTC

    This incident has been resolved.