Lexia incident

Participants Unable to Access LETRS Content - April 7, 2023

Notice Resolved View vendor source →

Lexia experienced a notice incident on April 7, 2023 affecting LETRS, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2023, 04:30 PM UTC
Resolved
Apr 10, 2023, 04:26 PM UTC
Duration
2d 23h
Detected by Pingoru
Apr 07, 2023, 04:30 PM UTC

Affected components

LETRS

Update timeline

  1. investigating Apr 07, 2023, 04:30 PM UTC

    We are aware of reports where some LETRS participants are unable to access course content within the platform. We are currently investigating the issue and will provide updates as they become available. We apologize for any inconvenience this is causing.

  2. identified Apr 07, 2023, 07:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 08, 2023, 03:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 10, 2023, 04:26 PM UTC

    This incident has been resolved.