Lexia experienced a notice incident on July 19, 2024 affecting PowerUp and Lexia English, lasting 20d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 19, 2024, 05:52 PM UTC
We are actively working on a fix for an issue where students are unable to log in successfully when using the Clever iOS App to access Core5, PowerUp, and Lexia English via the Clever dashboard. As a workaround, students can go to the Core5, PowerUp, or Lexia English App and, from the program login page, click the "Login with Clever" button to log in using their Clever credentials (badges do not work). We apologize for any inconvenience this might cause.
- identified Jul 19, 2024, 05:53 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 31, 2024, 01:48 PM UTC
The student login issue for our Core5 users using the Clever iOS app has now been resolved. Core5 users are now able to login to Core5 via the Clever dashboard or Clever badge. We are still working on a fix for PowerUp and Lexia English.
- monitoring Aug 07, 2024, 01:57 PM UTC
A fix has been implemented, and we are monitoring results.
- resolved Aug 08, 2024, 08:21 PM UTC
This incident has been resolved!