Lexia experienced a notice incident on August 14, 2024 affecting Core5 and PowerUp and 1 more component, lasting 49d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Core5PowerUpmyLexiaCleverLexia English
Update timeline
- investigating Aug 14, 2024, 07:18 PM UTC
Some Clever rostered users (staff and students) are not being processed overnight, which subsequently affects access to all Lexia products for those users. We are actively investigating this issue and will provide an update as soon as possible.
- monitoring Sep 03, 2024, 12:06 PM UTC
Clever syncs are running successfully now, but we are still monitoring to ensure everything is processed smoothly.
- resolved Oct 03, 2024, 03:05 PM UTC
This incident has been resolved.