Lexia incident

Student Program Issue

Critical Resolved View vendor source →

Lexia experienced a critical incident on January 8, 2025 affecting PowerUp, lasting 8d 1h. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2025, 04:02 PM UTC
Resolved
Jan 16, 2025, 05:28 PM UTC
Duration
8d 1h
Detected by Pingoru
Jan 08, 2025, 04:02 PM UTC

Affected components

PowerUp

Update timeline

  1. investigating Jan 08, 2025, 04:02 PM UTC

    There is currently an issue with PowerUp displaying students’ usage data on the PowerUp student homepage. All usage is correct and up to date in myLexia. We are working to resolve the issue quickly. We apologize for any inconvenience this might cause.

  2. resolved Jan 16, 2025, 05:28 PM UTC

    This incident has been resolved.