Lexia incident

PowerUp Student Program Issue

Critical Resolved View vendor source →

Lexia experienced a critical incident on January 16, 2025 affecting PowerUp, lasting 8h 2m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2025, 02:05 PM UTC
Resolved
Jan 16, 2025, 10:07 PM UTC
Duration
8h 2m
Detected by Pingoru
Jan 16, 2025, 02:05 PM UTC

Affected components

PowerUp

Update timeline

  1. investigating Jan 16, 2025, 02:05 PM UTC

    We are currently experiencing an issue that may be preventing students from accessing our PowerUp program. We are working to identify the issue and resolve it as soon as possible. We apologize for any inconvenience this might cause.

  2. monitoring Jan 16, 2025, 03:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 16, 2025, 10:07 PM UTC

    This incident has been resolved.