Lexia incident

Clever/PowerUp Login Issue

Notice Resolved View vendor source →

Lexia experienced a notice incident on January 27, 2025 affecting PowerUp and Clever, lasting 10d. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2025, 03:14 PM UTC
Resolved
Feb 06, 2025, 04:04 PM UTC
Duration
10d
Detected by Pingoru
Jan 27, 2025, 03:14 PM UTC

Affected components

PowerUpClever

Update timeline

  1. investigating Jan 27, 2025, 03:14 PM UTC

    We are actively investigating this issue and will provide updates soon. Current issue description: Upon clicking on PowerUp from the Clever iOS app, the user receives an error message. Workaround: The user should instead navigate to the Lexia PowerUp product app and click the "Login with Clever" button

  2. investigating Feb 06, 2025, 03:07 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 06, 2025, 04:04 PM UTC

    This incident has been resolved.