Lexia incident

Core5 and myLexia Issue

Critical Resolved View vendor source →

Lexia experienced a critical incident on May 21, 2025 affecting Core5 and myLexia, lasting 18h 36m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2025, 11:16 PM UTC
Resolved
May 22, 2025, 05:52 PM UTC
Duration
18h 36m
Detected by Pingoru
May 21, 2025, 11:16 PM UTC

Affected components

Core5myLexia

Update timeline

  1. investigating May 21, 2025, 11:16 PM UTC

    We have discovered an issue with our programs, Core5 and myLexia. We are working to identify the issue and resolve as soon as possible. We apologize for any inconvenience this might cause.

  2. monitoring May 22, 2025, 01:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 22, 2025, 01:44 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 22, 2025, 05:52 PM UTC

    This incident has been resolved.