Lexia incident

PowerUp Processing Issue

Maintenance Resolved View vendor source →

Lexia performed scheduled maintenance on September 3, 2026 affecting PowerUp and myLexia, lasting 6d 21h. The full update timeline is below.

Started
Sep 03, 2026, 03:10 PM UTC
Resolved
Sep 10, 2026, 01:05 PM UTC
Duration
6d 21h
Detected by Pingoru
Sep 03, 2026, 03:10 PM UTC

Affected components

PowerUpmyLexia

Update timeline

  1. investigating Sep 03, 2026, 03:10 PM UTC

    We are currently investigating an issue where some students in PowerUp may end up going into placement instead of their current place in the program. We will provide updates as available, and apologize for the inconvenience.

  2. identified Sep 04, 2026, 12:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 04, 2026, 08:07 PM UTC

    Most students should be able to use PowerUp without issue. For a small number of students, we are working to restore their data by early next week.

  4. resolved Sep 10, 2026, 01:05 PM UTC

    The PowerUp processing issue has been resolved. Data has been restored for the remaining affected students, and all students should be able to continue working in the program.