Lexer incident

Conversation search results degraded

Minor Resolved View vendor source →

Lexer experienced a minor incident on October 18, 2019 affecting Conversations, lasting 2h 35m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2019, 11:21 PM UTC
Resolved
Oct 19, 2019, 01:56 AM UTC
Duration
2h 35m
Detected by Pingoru
Oct 18, 2019, 11:21 PM UTC

Affected components

Conversations

Update timeline

  1. identified Oct 18, 2019, 11:21 PM UTC

    We've identified an issue with search results in Engage and Listen taking longer than usual to return. Our team are working to resolve immediately.

  2. monitoring Oct 19, 2019, 01:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 19, 2019, 01:56 AM UTC

    This incident has been resolved.