Lexer experienced a minor incident on November 18, 2019 affecting Conversations, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Conversations
Update timeline
- investigating Nov 18, 2019, 10:29 PM UTC
We are currently investigating a high rate of errors when replying on Facebook.
- identified Nov 18, 2019, 10:34 PM UTC
Facebook appear to be experiencing issues that are preventing direct message replies. Responding in Lexer and native Facebook Inbox are both impacted. We will update here when Facebook have resolved this issue.
- monitoring Nov 18, 2019, 11:03 PM UTC
Facebook message replies are beginning to send successfully. We will continue to monitor and update until resolved.
- resolved Nov 18, 2019, 11:41 PM UTC
This incident has been resolved.