Lexer incident

Identity search degraded

Major Resolved View vendor source →

Lexer experienced a major incident on March 1, 2020 affecting Profiles and Conversations, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Mar 01, 2020, 11:44 PM UTC
Resolved
Mar 02, 2020, 12:10 AM UTC
Duration
26m
Detected by Pingoru
Mar 01, 2020, 11:44 PM UTC

Affected components

ProfilesConversations

Update timeline

  1. investigating Mar 01, 2020, 11:44 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 01, 2020, 11:46 PM UTC

    Identity search for customers in the APAC region is currently unavailable. This issue impacts Identify, Activate, and Engage. We are continuing to investigate.

  3. identified Mar 01, 2020, 11:55 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 01, 2020, 11:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 02, 2020, 12:10 AM UTC

    This incident has been resolved.