Lexer incident

Social content delayed in Engage and Listen

Major Resolved View vendor source →

Lexer experienced a major incident on May 26, 2020 affecting Conversations, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2020, 07:20 PM UTC
Resolved
May 26, 2020, 11:10 PM UTC
Duration
3h 49m
Detected by Pingoru
May 26, 2020, 07:20 PM UTC

Affected components

Conversations

Update timeline

  1. investigating May 26, 2020, 09:49 PM UTC

    We are currently investigating reports of delayed social content in Engage and Listen.

  2. identified May 26, 2020, 09:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 26, 2020, 09:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 26, 2020, 11:10 PM UTC

    This incident has been resolved.