Lexer incident

Hub connection errors

Critical Resolved View vendor source →

Lexer experienced a critical incident on July 1, 2020 affecting Hub, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2020, 01:34 AM UTC
Resolved
Jul 01, 2020, 02:00 AM UTC
Duration
25m
Detected by Pingoru
Jul 01, 2020, 01:34 AM UTC

Affected components

Hub

Update timeline

  1. investigating Jul 01, 2020, 01:44 AM UTC

    We are currently investigating reports of users unable to connect to the Hub at clients.lexer.io.

  2. identified Jul 01, 2020, 01:46 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 01, 2020, 01:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 01, 2020, 02:00 AM UTC

    This incident has been resolved.