Lexer incident

Hub connection errors to clients.lexer.io

Major Resolved View vendor source →

Lexer experienced a major incident on December 9, 2020 affecting Hub and Profiles, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2020, 02:51 AM UTC
Resolved
Dec 09, 2020, 03:10 AM UTC
Duration
18m
Detected by Pingoru
Dec 09, 2020, 02:51 AM UTC

Affected components

HubProfiles

Update timeline

  1. investigating Dec 09, 2020, 02:51 AM UTC

    We are currently investigating this issue.

  2. identified Dec 09, 2020, 02:54 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 09, 2020, 02:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 09, 2020, 03:56 AM UTC

    This incident has been resolved.