Lexer experienced a minor incident on December 10, 2020 affecting Profiles, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Profiles
Update timeline
- investigating Dec 10, 2020, 04:33 AM UTC
We are observing an increased rate of errors when searching customer profiles for APAC customers. We are currently investigating this issue.
- identified Dec 10, 2020, 04:41 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 10, 2020, 04:47 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 10, 2020, 04:58 AM UTC
This incident has been resolved.