Lexer incident

Monitoring conversation performance degradation

Minor Resolved View vendor source →

Lexer experienced a minor incident on March 2, 2021 affecting Conversations, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2021, 08:30 AM UTC
Resolved
Mar 02, 2021, 08:58 AM UTC
Duration
27m
Detected by Pingoru
Mar 02, 2021, 08:30 AM UTC

Affected components

Conversations

Update timeline

  1. investigating Mar 02, 2021, 08:51 AM UTC

    We are currently investigating slow performance for Respond Inbox and Activity searches.

  2. identified Mar 02, 2021, 08:53 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 02, 2021, 08:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 02, 2021, 08:58 AM UTC

    This incident has been resolved.