Lexer incident

Facebook posts and comments failing to load

Minor Resolved View vendor source →

Lexer experienced a minor incident on May 6, 2021 affecting Conversations, lasting 5h 36m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2021, 08:15 AM UTC
Resolved
May 06, 2021, 01:52 PM UTC
Duration
5h 36m
Detected by Pingoru
May 06, 2021, 08:15 AM UTC

Affected components

Conversations

Update timeline

  1. identified May 06, 2021, 10:36 AM UTC

    We have identified an issue related to Facebook Posts and Facebook Comments not loading into your account and we are working on a fix. Facebook posts stopped loading approximately 10am Wednesday 5th May. Once fixed, missed content will be loaded into your account.

  2. monitoring May 06, 2021, 01:41 PM UTC

    A fix has been implemented and Facebook posts and comments are loading into your inbox.

  3. resolved May 06, 2021, 01:52 PM UTC

    This incident has been resolved.