Lexer incident

Respond Automation issue

Major Resolved View vendor source →

Lexer experienced a major incident on February 22, 2022 affecting Conversations, lasting 21h 25m. The incident has been resolved; the full update timeline is below.

Started
Feb 22, 2022, 11:45 PM UTC
Resolved
Feb 23, 2022, 09:10 PM UTC
Duration
21h 25m
Detected by Pingoru
Feb 22, 2022, 11:45 PM UTC

Affected components

Conversations

Update timeline

  1. investigating Feb 22, 2022, 11:45 PM UTC

    We're investigating an issue with Respond Automation rules, which is impacting the ability to correctly assign objects in Respond queues.

  2. investigating Feb 22, 2022, 11:45 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 23, 2022, 12:45 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 23, 2022, 08:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 23, 2022, 09:10 PM UTC

    This incident has been resolved.