Lexer incident

Shopify integration service disruption

Notice Resolved View vendor source →

Lexer experienced a notice incident on June 26, 2023 affecting Integrations, lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2023, 05:48 AM UTC
Resolved
Jun 28, 2023, 07:45 AM UTC
Duration
2d 1h
Detected by Pingoru
Jun 26, 2023, 05:48 AM UTC

Affected components

Integrations

Update timeline

  1. identified Jun 26, 2023, 05:48 AM UTC

    We are currently experiencing issues with our Shopify integration resulting in failures in processing data. Our team is working to implement a solution and backfill missing data.

  2. monitoring Jun 27, 2023, 06:58 AM UTC

    A solution has been deployed. The missing Shopify data is being processed and scheduled updates will resume within the next 24 hours. Users can monitor their dataset updates via the Dataset feature. Anyone with Admin permission is able to access Dataset. Read more here: https://learn.lexer.io/docs/dataset-management

  3. resolved Jun 28, 2023, 07:45 AM UTC

    All missing data has been loaded.