Lexer incident

Data Processing Delays - AWS network connectivity

Minor Resolved View vendor source →

Lexer experienced a minor incident on September 18, 2023 affecting Hub, lasting 8h 40m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2023, 10:00 PM UTC
Resolved
Sep 19, 2023, 06:40 AM UTC
Duration
8h 40m
Detected by Pingoru
Sep 18, 2023, 10:00 PM UTC

Affected components

Hub

Update timeline

  1. investigating Sep 19, 2023, 12:31 AM UTC

    Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly. AWS status page is being monitored closely for updates - https://health.aws.amazon.com/health/status

  2. identified Sep 19, 2023, 12:34 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 19, 2023, 06:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 19, 2023, 06:40 AM UTC

    This incident has been resolved.