Lexer incident

Issues with Facebook Integrations: Displaying as disconnected

Minor Resolved View vendor source →

Lexer experienced a minor incident on October 31, 2023 affecting Integrations, lasting 4h 25m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2023, 11:29 PM UTC
Resolved
Nov 01, 2023, 03:54 AM UTC
Duration
4h 25m
Detected by Pingoru
Oct 31, 2023, 11:29 PM UTC

Affected components

Integrations

Update timeline

  1. investigating Oct 31, 2023, 11:29 PM UTC

    All Facebook pages integrations are displaying as 'disconnected,' while Instagram and Facebook ads integrations remain unaffected. Users are encountering difficulties when attempting re-integration, as they encounter errors in the process. It's crucial for users to refrain from re-integration attempts at this time.

  2. monitoring Nov 01, 2023, 02:09 AM UTC

    A fix has been implemented and we're monitoring results. Facebook pages integrations are now accurately displaying their connection status.

  3. resolved Nov 01, 2023, 03:54 AM UTC

    This incident has been resolved.