Lexer experienced a minor incident on November 15, 2023 affecting Conversations, lasting 6h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 15, 2023, 08:55 PM UTC
We're currently investigating a high rate of errors for publishing replies to Facebook messages.
- identified Nov 15, 2023, 10:30 PM UTC
We believe the root cause to be an issue with the Facebook API as this is impacting other platforms. We have raised this issue with Facebook and we're awaiting a response or resolution.
- identified Nov 15, 2023, 11:31 PM UTC
Meta (Facebook) has acknowledged the issue and has assigned an engineering team to resolve the issue as quickly as possible. See more information here: https://metastatus.com/messenger.
- monitoring Nov 16, 2023, 03:16 AM UTC
Meta has indicated they are recovering from disruptions and we're observing a significantly lower rate of errors. We're continuing to monitor results.
- resolved Nov 16, 2023, 03:32 AM UTC
This incident has been resolved.