Lexer incident

Conversation processing delays

Major Resolved View vendor source →

Lexer experienced a major incident on November 20, 2023 affecting Conversations, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2023, 08:04 AM UTC
Resolved
Nov 20, 2023, 08:24 AM UTC
Duration
20m
Detected by Pingoru
Nov 20, 2023, 08:04 AM UTC

Affected components

Conversations

Update timeline

  1. investigating Nov 20, 2023, 08:04 AM UTC

    We're investigating conversation processing delays for integrated Facebook and Email accounts.

  2. identified Nov 20, 2023, 08:13 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 20, 2023, 08:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 20, 2023, 08:24 AM UTC

    This incident has been resolved.