Lexer experienced a minor incident on July 3, 2024 affecting Conversations, lasting 5h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Conversations
Update timeline
- investigating Jul 03, 2024, 06:07 AM UTC
We're investigating reports of delayed emails in Respond.
- identified Jul 03, 2024, 06:52 AM UTC
We've identified the issue with our email service provider and we're working on a resolution.
- monitoring Jul 03, 2024, 11:00 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 03, 2024, 11:15 AM UTC
Our email service provider has fixed the root cause and resolved the incident.