Lexer incident

Hub.lexer.io performance degraded

Major Resolved View vendor source →

Lexer experienced a major incident on February 17, 2025 affecting Hub, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2025, 11:43 PM UTC
Resolved
Feb 19, 2025, 05:24 AM UTC
Duration
1d 5h
Detected by Pingoru
Feb 17, 2025, 11:43 PM UTC

Affected components

Hub

Update timeline

  1. investigating Feb 17, 2025, 11:43 PM UTC

    We're investigating reports of degraded performance for hub.lexer.io.

  2. investigating Feb 17, 2025, 11:43 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 17, 2025, 11:55 PM UTC

    We are experiencing a high rate of search timeout errors when loading conversations in Listen and Respond. Our team is continuing to investigate the root cause.

  4. identified Feb 18, 2025, 02:28 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Feb 18, 2025, 04:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Feb 19, 2025, 05:24 AM UTC

    This incident has been resolved.