LexBlog incident

Support request responses via email delayed & knowledgebase offline

Minor Resolved View vendor source →

LexBlog experienced a minor incident on June 16, 2017 affecting Support Center, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2017, 07:30 PM UTC
Resolved
Jun 16, 2017, 10:38 PM UTC
Duration
3h 8m
Detected by Pingoru
Jun 16, 2017, 07:30 PM UTC

Affected components

Support Center

Update timeline

  1. identified Jun 16, 2017, 07:30 PM UTC

    Our support system service provider is having an incident delaying our responses to support requests via email. Our knowledge base at https://support.lexblog.com/ is also intermittently offline. If you need immediate assistance, please call our Success Team at 1-800-913-0988. We will post updates here as we know more while our service provider works to resolve the issue.

  2. resolved Jun 16, 2017, 10:38 PM UTC

    Our service provider has resolved the issue, and we are able to respond to support requests normally.