LexBlog incident

LexBlog Support Live Chat component currently experiencing outages

Notice Resolved View vendor source →

LexBlog experienced a notice incident on July 12, 2017 affecting Premier Managed Platform, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2017, 05:48 PM UTC
Resolved
Jul 12, 2017, 09:19 PM UTC
Duration
3h 30m
Detected by Pingoru
Jul 12, 2017, 05:48 PM UTC

Affected components

Premier Managed Platform

Update timeline

  1. investigating Jul 12, 2017, 05:48 PM UTC

    We are aware that Zendesk, our help center and ticket system, is currently experiencing outages on their live chat component. As a result, we may be unable to respond via live chat, but we are readily available via your blog admin support center, email and phone. Zendesk is aware of this issue and is currently working to resolve it. If you are a member seeking assistance, please submit a support ticket, email us at [email protected] or call us at 800-913-0988 while we await updates.

  2. resolved Jul 12, 2017, 09:19 PM UTC

    Zendesk has resolved the issue affecting our live chat component, and we are able to receive and respond to requests normally.