LexBlog incident

Email newsletter delivery issue on all platforms

Notice Resolved View vendor source →

LexBlog experienced a notice incident on March 4, 2020 affecting LexBlog Platform 1 and Premier Managed Platform and 1 more component, lasting 6h 17m. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2020, 03:37 PM UTC
Resolved
Mar 04, 2020, 09:55 PM UTC
Duration
6h 17m
Detected by Pingoru
Mar 04, 2020, 03:37 PM UTC

Affected components

LexBlog Platform 1Premier Managed PlatformLexBlog Platform 2LexBlog Platform 3

Update timeline

  1. identified Mar 04, 2020, 03:37 PM UTC

    Due to an issue with an upstream service provider, all platforms are having problems delivering email newsletters. As we learn more and work to restore normal performance, we will post updates here.

  2. monitoring Mar 04, 2020, 05:42 PM UTC

    Our upstream email service provider has resolved the issue and email functionality is restored. We are continuing to monitor the situation to verify there are no further issues.

  3. resolved Mar 04, 2020, 09:55 PM UTC

    This incident has been resolved and all functionality restored. Some customers may notice their scheduled newsletter was delivered up to two hours past their normal delivery time.