LexBlog experienced a critical incident on July 31, 2021 affecting Support Center, lasting 1d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Support Center
Update timeline
- investigating Jul 31, 2021, 02:06 AM UTC
We are currently investigating an issue that is causing an error when trying to access our support center. We will provide an update as soon as we have more information.
- monitoring Jul 31, 2021, 02:17 AM UTC
There was a temporary outage involving Zendesk, our Support Center's platform. The issue now seems to have been resolved, but we are still actively monitoring the Support Center to make sure it's fully operational.
- resolved Aug 01, 2021, 03:09 PM UTC
This incident has been resolved.