Lemon Way incident
Major incident on our Payment production platform
Lemon Way experienced a major incident on November 25, 2025 affecting Production API and Production Webkit and 1 more component, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 25, 2025, 04:00 PM UTC
Dear customers, We are currently facing an incident with one of our network components on our Payment production platform. The issue has been raised with our integrator and is currently being investigated. During this time, you may encounter issues to process payments and access your Dashboard. We apologize for this major inconvenience and will do our best to get everything back in order as soon as we can. Thank you, Lemonway's Production team.
- monitoring Nov 25, 2025, 04:22 PM UTC
Dear customers, The issue has been identified by our integrator and is being investigated. In the meantime, our services are back and we will keep a close eye on our monitoring. Thank you, Lemonway's Production Team.
- identified Nov 25, 2025, 07:07 PM UTC
Dear Customers, The issue is still ongoing on some payments. They are initiated but never redirected/finalized. The root cause has been found and the teams are working on a resolution. We apologize for the inconvenience. Lemonway's Production team.
- resolved Nov 25, 2025, 07:22 PM UTC
Dear Customers, Payments are back and operational. We sincerely apologize for the inconvenience. Lemonway's Production Team