Ledger Outage History

We have been made aware of an issue where users are experiencing issues when attempting to add funds to a card within Ledger Wallet application, with Bitcoin (BTC), Ethereum (ETH) and stablecoins (and may potentially occur for other cryptocurrencies as well). Instead of being able to sign transaction on device and add funds, users are seeing "data length exceed 256 bytes limit" error message. For workaround instructions and manual update steps, please refer to our Help Center Article

We are experiencing technical issues with the Elrond Mainnet within Ledger Wallet. This may impact your ability to send transactions, add accounts and view your balances or transaction history. Our team is actively working to resolve the issue. For urgent transactions, please refer to this article for alternative methods.

We are experiencing technical issues with Ledger Wallet Desktop auto-updates on macOS. This may impact your ability to update Ledger Wallet from versions 4.0.0 and 4.2.0 using the in-app “Install and relaunch” button. For workaround instructions and manual update steps, please refer to our Help Center article. Our teams are actively working on the rollout of the recovery update and monitoring the situation closely.

We are experiencing technical issues with the Celo Mainnet within Ledger Wallet. This may impact your ability to send transactions, add accounts and view your balances or transaction history. Our team is actively working to resolve the issue. For urgent transactions, please refer to this article for alternative methods.

We have been made aware of an issue where users are experiencing issues where the Earn section fails to load when an ETH account is present in Ledger Wallet. This prevents staking positions from appearing, impacting the ability to manage or view staking activities in the Earn tab. As a workaround, users can delete the ETH accounts from Ledger Wallet. This will allow the Earn section to load correctly. However, this workaround will prevent users from managing ETH holdings within Ledger Wallet. We have identified the potential cause of the issue and are working towards a fix.

We are experiencing technical issues with the Celo Mainnet within Ledger Wallet. This may impact your ability to send transactions, add accounts and view your balances or transaction history. Our team is actively working to resolve the issue. For urgent transactions, please refer to this article for alternative methods.

We are experiencing technical issues with the Avalanche Mainnet within Ledger Wallet. This may impact your ability to send transactions, add accounts and view your balances or transaction history. Our team is actively working to resolve the issue. For urgent transactions, please refer to this article for alternative methods.

We have detected an issue with service Loyalty Backend. This is being investigated by the team.

We are experiencing technical issues with the Cosmos Mainnet within Ledger Wallet. This may impact your ability to send transactions, add accounts and view your balances or transaction history. Our team is actively working to resolve the issue. For urgent transactions, please refer to this article for alternative methods.

We are experiencing technical issues with the Polkadot Mainnet within Ledger Wallet. This may impact your ability to send transactions, add accounts and view your balances or transaction history. Our team is actively working to resolve the issue. For urgent transactions, please refer to this article for alternative methods.

We are experiencing technical issues with the Toncoin Mainnet within Ledger Wallet. This may impact your ability to send transactions, add accounts and view your balances or transaction history. Our team is actively working to resolve the issue. For urgent transactions, please refer to this article for alternative methods.

We are experiencing technical issues with the Ledger Wallet Desktop and Mobile. This may impact your ability to access the applications. Our team is actively working to resolve the issue.

We are continuing to investigate this issue.

We are experiencing technical issues with the Komodo Mainnet within Ledger Wallet. This may impact your ability to send transactions, add accounts and view your balances or transaction history. Our team is actively working to resolve the issue. For urgent transactions, please refer to this article for alternative methods.

We are experiencing technical issues with the Mina Mainnet within Ledger Wallet. This may impact your ability to send transactions, add accounts and view your balances or transaction history. Our team is actively working to resolve the issue. For urgent transactions, please refer to this article for alternative methods.

We are currently experiencing an issue affecting the Earn Dashboard where some users may see missing or outdated DeFi positions, particularly for Ethereum-based assets. Our investigation has confirmed that this issue is caused by an incident on our staking infrastructure partner, Kiln, impacting their /defi/* API routes on Ethereum mainnet, see the Kiln Status Page. As a result, DeFi positions (including Kiln-powered positions) may not be visible and Earn dashboard data may appear incomplete or stale. The Kiln team has identified the issue and is currently working on restoring their services. We are actively monitoring the situation and will provide updates as soon as more information becomes available.

Kiln has reported their /defi/* endpoints are now operational. We are currently verifying data consistency on our side, as some services may still experience delays while systems fully recover and resynchronize. Users may continue to see temporarily missing or outdated DeFi positions in the Earn dashboard during this period. We will provide further updates once full data consistency is confirmed.

Following an additional fix deployed by Kiln, all operations are now restored, and Earn dashboard data is updating normally.

This incident has been resolved.

We are experiencing technical issues with the Stellar Mainnet within Ledger Wallet. This may impact your ability to send transactions, add accounts and view your balances or transaction history. Our team is actively working to resolve the issue. For urgent transactions, please refer to this article for alternative methods.

We are experiencing technical issues with the Bitcoin Cash Mainnet within Ledger Wallet. This may impact your ability to send transactions, add accounts and view your balances or transaction history. Our team is actively working to resolve the issue. For urgent transactions, please refer to this article for alternative methods.

We are experiencing technical issues with the Tezos Mainnet within Ledger Wallet. This may impact your ability to send transactions, add accounts and view your balances or transaction history. Our team is actively working to resolve the issue. For urgent transactions, please refer to this article for alternative methods.

We are currently investigating an issue affecting the Multisig service. Users may experience difficulties performing Multisig-related operations. Our engineering teams are actively working to identify the root cause and restore full functionality as quickly as possible. We will provide further updates as more information becomes available.

We have detected an issue with service Loyalty Program. This is being investigated by the team.

We are experiencing technical issues with the Bitcoin Mainnet within Ledger Wallet. This may impact your ability to send transactions, add accounts and view your balances or transaction history. Our team is actively working to resolve the issue. For urgent transactions, please refer to this article for alternative methods.