Polkadot (DOT) Mainnet Service Disruption

Update timeline

1. investigating Feb 23, 2026, 01:45 PM UTC

   We are experiencing technical issues with the Polkadot (DOT) Mainnet within Ledger Wallet. As a precautionary measure, Polkadot (DOT) Swap has been temporarily disabled. DOT swap transactions are not available at this time and cannot be processed. Our team is actively working to resolve the issue. For urgent transactions, please refer to this article for alternative methods.

2. investigating Mar 23, 2026, 08:40 AM UTC

   Update - We have successfully released a fix for Ledger Live Desktop to address the Polkadot connectivity issues. We are currently in the final stages of preparing a fix for the Ledger Live Mobile app, with an ETA for release this week. Now users can manage their DOT transactions via the Desktop application. For urgent transactions, please refer to this article for alternative methods.

3. investigating Mar 31, 2026, 11:59 AM UTC

   A fix for Ledger Live Mobile has now been successfully delivered to address Polkadot connectivity issues. We are completing the final service validation. Users can manage their DOT transactions via the Desktop application. For urgent transactions, please refer to this article for alternative methods.

4. resolved Apr 03, 2026, 07:52 AM UTC

   This incident has been resolved. Fixes for both Ledger Live Desktop and Mobile have been successfully delivered. Polkadot (DOT) Swap has been re-enabled.