Ledger incident

Add funds to card via Ledger Wallet application failing

Minor Resolved View vendor source →

Ledger experienced a minor incident on May 19, 2026 affecting Buy, lasting 9d 23h. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 01:20 PM UTC
Resolved
May 29, 2026, 12:33 PM UTC
Duration
9d 23h
Detected by Pingoru
May 19, 2026, 01:20 PM UTC

Affected components

Buy

Update timeline

  1. investigating May 19, 2026, 01:20 PM UTC

    We have been made aware of an issue where users are experiencing issues when attempting to add funds to a card within Ledger Wallet application, with Bitcoin (BTC), Ethereum (ETH) and stablecoins (and may potentially occur for other cryptocurrencies as well). Instead of being able to sign transaction on device and add funds, users are seeing "data length exceed 256 bytes limit" error message. For workaround instructions and manual update steps, please refer to our Help Center Article

  2. resolved May 29, 2026, 12:33 PM UTC

    This incident has been resolved.