Ledger incident

Mac users on Ledger Wallet version 4.0.0 cannot auto-update

Major Resolved View vendor source →

Ledger experienced a major incident on May 12, 2026 affecting Ledger Application Store, lasting 17d. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 10:20 AM UTC
Resolved
May 29, 2026, 10:22 AM UTC
Duration
17d
Detected by Pingoru
May 12, 2026, 10:20 AM UTC

Affected components

Ledger Application Store

Update timeline

  1. investigating May 12, 2026, 10:20 AM UTC

    We are experiencing technical issues with Ledger Wallet Desktop auto-updates on macOS. This may impact your ability to update Ledger Wallet from versions 4.0.0 and 4.2.0 using the in-app “Install and relaunch” button. For workaround instructions and manual update steps, please refer to our Help Center article. Our teams are actively working on the rollout of the recovery update and monitoring the situation closely.

  2. monitoring May 25, 2026, 01:56 PM UTC

    We are continuing to monitor an ongoing issue affecting Ledger Wallet Desktop auto-updates on macOS for some users on versions 4.0.0 and 4.2.0. If you are a macOS user, please ensure your Ledger Wallet Desktop app is updated to the latest version by following the instructions in our Help Center article.

  3. resolved May 29, 2026, 10:22 AM UTC

    This incident has been resolved.