Ledger incident

Earn Dashboard failing to load when ETH account is present

Minor Resolved View vendor source →

Ledger experienced a minor incident on May 11, 2026 affecting Earn Dashboard, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 10:26 AM UTC
Resolved
May 11, 2026, 12:37 PM UTC
Duration
2h 11m
Detected by Pingoru
May 11, 2026, 10:26 AM UTC

Affected components

Earn Dashboard

Update timeline

  1. investigating May 11, 2026, 10:26 AM UTC

    We have been made aware of an issue where users are experiencing issues where the Earn section fails to load when an ETH account is present in Ledger Wallet. This prevents staking positions from appearing, impacting the ability to manage or view staking activities in the Earn tab. As a workaround, users can delete the ETH accounts from Ledger Wallet. This will allow the Earn section to load correctly. However, this workaround will prevent users from managing ETH holdings within Ledger Wallet. We have identified the potential cause of the issue and are working towards a fix.

  2. resolved May 11, 2026, 12:37 PM UTC

    A fix has been implemented and the issue is now resolved.