Learnerbly experienced a major incident on July 25, 2023 affecting Web App and API, lasting 1h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Web AppAPI
Update timeline
- investigating Jul 25, 2023, 02:16 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue. This issue is causing the web app to fail.
- investigating Jul 25, 2023, 03:10 PM UTC
We believe we are experiencing an outage as a side-effect of an outage with Honeycomb, one of our monitoring tools. We are investigating how we can reduce the knock-on effect of this dependency within our platform. We will share an update in the next hour.
- monitoring Jul 25, 2023, 03:39 PM UTC
We have released a fix to our API to restore service, and now believe the web app and API are both running as expected.
- resolved Jul 25, 2023, 04:08 PM UTC
We think the impact from the issue is over.