LeadSquared incident

Web Application slowness in Mumbai Region

Major Resolved View vendor source →

LeadSquared experienced a major incident on July 29, 2019, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2019, 05:35 AM UTC
Resolved
Jul 29, 2019, 05:35 AM UTC
Duration
—
Detected by Pingoru
Jul 29, 2019, 05:35 AM UTC

Update timeline

  1. resolved Aug 05, 2019, 08:13 AM UTC

    Small group of Users (in21.leadsquared.com) experience web application slowness. We are investigating the cause and will address it ASAP.

  2. postmortem Aug 05, 2019, 08:15 AM UTC

    The issue was identified in one of the tenant database servers. We observed a sudden drop in memory after which our DevOps Team upgraded the DB instance. Some accounts were migrated out of the shared cluster to relieve the load.